Complaints

Description

Complaints is an online course suitable for all healthcare professionals. This online learning will explain what complaints are, effectively identify the principles of complaints, teach AHP how to understand the types of complaints and causes and demonstrate awareness to carry out a complaints procedure or guide client / service users. There will be protected time for any questions and further development that participants may require.

This course covers handling complaints in health and social care settings. 

If patients or service users are unhappy with the care or treatment they have received, they have the right to:

• Make a complaint
• Have that complaint investigated
• Be given a full and prompt reply

Learning Outcomes

• An introduction to the critical principles of complaints handling

• Why it is important to handle complaints effectively

• Defining a complaint

• Steps for handling complaints

• How to handle patient/service user complaints

• Critical steps to handling complaints successfully

• How to handle patient feedback

• What happens if the complainant is unhappy?

Suitable for

Healthcare Professionals 

Cancellations

If you need to cancel your booking please do so as soon as possible to avoid any charges. We reserve the right to apply a cancellation fee on a sliding scale as follows: within 24 hours of start time we will charge 100% of the course fee. 48 hr – 24hours before we will charge 50% of the course fee. If you wish to reschedule your booking we are happy to do this free of charge up to 48hrs before the course start date.